বুধবার, ১৮ সেপ্টেম্বর ২০১৯, ০৫:২৫ অপরাহ্ন
Call Center Agent Eicra Soft Ltd Job circular 2019
Job for US/ UK/ AUSTRALIA/ BANGLADESH customers.
Job Description / Responsibility
Handling of B2B and corporate clients.
Candidates have to make Phone calls to US/AUSTRALIA for sell/Service.
Process and follow up timely and effective services to local and overseas customers.
Prompt to respond customer inquiries and requests (via telephone, chat and email communications) as and when required.
Handle Customer queries and complaints meeting the service level standard.
Need to provide excellent customer service and give precise information and documents to the customer via mail, ensuring customer satisfaction.
Identify customer needs, clarify information and provide solutions.
Perform every call actively to solve client’s problem.
Report time to time to Supervisor for complicated issues.
Quick respond to customer inquiry with quality communication over email and live chat.
Build sustainable relationships of trust through open and interactive email communication.
Understand customer requirements and expectations for service.
Development and Implementation of sales & marketing plan for the Company.
Follow up company sales, marketing and promotional activities.
To maintain liaison with all clients.
Any other works deemed necessary for smooth functioning of routine office work.
Full Time, Part Time
A LEVEL / O LEVEL / Graduate
Diploma / Bachelors/ Master’s degree in any discipline from a reputed university.
Graduated from or Studding at Reputed Universities.
Both males and females are allowed to apply
Good command on Phone/ email correspondence and writing/ speaking in English.
Must be very FLUENT in English Speaking LIKE NATIVE.
Basic computer knowledge. Humble, smart, no drug addiction at all, honest, with good attitude & punctual.
Customer Service / Marketing Experience in Call Center or Different Corporate Houses.
Able to speak clearly and persuasively in both English and Bangla in positive or negative situations.
Professional Communication skill over the phone with customers in an appropriate approach.
Ability to clearly and effectively communicate and present analysis findings and recommendations for Communication strategies.
Tech-friendly, good command on computer with decent typing speed/accuracy.
Self-motivated, independent worker with the ability to multitask.
Anywhere in Bangladesh
10,000 – 15,000
Lunch Facilities: Partially Subsidize
Salary Review: Half Yearly
Festival Bonus: 1
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